The challenge for this major voluntary sector organisation was the changing face of a major city and the need to be present and active in new places. We helped to guide the organisation through development of the vision, definition of the business outcomes within a structured programme, communication with all stakeholders and decision making by governance bodies. All stages required the understanding of the implications of change and involved new ways of thinking and working at both local and strategic levels. The changes will have impact and bring benefits for decades and even centuries ahead. The aim is to leave the organisation equipped to take forward other similar projects successfully and to disseminate the expertise to other areas.
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